Last updated May 2021
We may process your personal information for carefully considered and speciﬁc purposes which are in our Legitimate Interests and enable us to enhance the products and services we provide, but which we believe also beneﬁt our customers. Legitimate Interests means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience.
For example, we have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing that is tailored to your interests. When we process your personal information for our Legitimate Interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests - we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We retain 1 week of nightly backups. These are taken automatically and stored on the highly reliable Amazon RDS service. Data is backed up more frequently than this and may be available at points during the day. If you require to restore data then please get in touch to see what we can arrange.
Velresco Technical Support applies only to Velresco's licensed software products. Where users have received recognised training.
To help you successfully use our software, Velresco may provide:
On the rare occasions that these occur, we will inform vFlow Administrators of any bugs found and associated fixes as soon as we become aware of these and all necessary corrective actions will be advised and / or taken by Velresco Technical Support.
Support is provided in English and between 09:00 and 18:00 GMT Monday to Friday (normal UK business working hours).
For usage problems, please refer to the relevant Help page on the system before trying to contact support. Initial contact for technical support should be via email@example.com.